Self-Service Portals that fit your needs.
Self-service portals are excellent tools to address common and multiple service requests while providing a higher-level of service at a lower cost.
The two most common types of self-service portals are as follows:
- external-facing (customer, citizen, business, taxpayer)
- internal-facing (employee, prospective employee)
Internal Self-Service Portals
Employee and Prospective Employee-Focused Design
An internal-facing self-service portal increases employee retention by providing a reliable, efficient method for communicating with employees. It must be maintained with the most current and updated information and be user-friendly.
Employers expand the services offered and utilize a range of processes, from on-boarding new employees to providing payroll information while lowering their cost and increasing employee satisfaction.
External Self-Service Portals
Consumer Friendly Design and Integration
An external-facing self-service portal is a collection of cloud-based functions that are accessible through its website that provides information and resources to enable users to make payments, resolve issues and find answers.
External-facing portals can increase productivity and positively impact customer satisfaction.
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